20x Privacy Policy — How We Protect Your Information
Your privacy is our priority. This document explains what information the 20x platform collects, how it is used, how it is protected and what rights you hold as a user in Malaysia. Please read it carefully before using our services.
Last updated: January 2026. This policy applies to all 20x platform users.
Information We Collect
When you register or use the 20x platform, we collect certain types of information to ensure our services run correctly and securely.
Account & identity information
This includes your full name, email address, Malaysian phone number, date of birth and other information provided during registration or the identity verification process. This information is required to verify your identity and meet the platform's compliance requirements.
Device and browser information
We collect technical data such as device type, operating system, browser version, IP address, time zone and screen resolution. This data helps us optimise the user experience across the range of smartphones and tablets used by Malaysian users.
Payment & transaction information
For the processing of deposits and withdrawals in Malaysian Ringgit (MYR), we record transaction details including the payment method used, amount, and date and time of the transaction. We do not store full card numbers or bank account credentials — this sensitive information is processed directly by authorised payment providers.
Platform usage data
We record in-platform activity such as pages visited, games played, active session duration and interactions with platform features. This data is used solely for service improvement and not for any third-party commercial purpose.
- Name, email & phone number
- Date of birth (age verification)
- Device type & IP address
- Transaction records in MYR
- Session data & gaming activity
- Cookies and browser data
How This Information is Used
The 20x platform uses the information collected for the following purposes:
- Operating and improving our services — ensuring the platform runs smoothly, detecting and resolving technical issues, and improving the user experience based on real usage patterns.
- Identity verification and compliance — meeting applicable legal and regulatory requirements, including minimum age verification and fraud prevention.
- Payment processing — facilitating deposits and withdrawals in MYR via supported local payment methods.
- Service communications — sending account-related notifications, transaction confirmations, and important updates about platform changes.
- Account security — detecting suspicious activity, unauthorised access attempts and potential fraud to protect your account.
- Customer support — enabling the 20x support team to assist you more efficiently with enquiries related to your account, transactions or platform usage.
- Legal compliance — maintaining records as required under applicable Malaysian law and responding to legitimate requests from authorities.
We do not use your information for third-party advertising or sell your personal data to any outside party.
Cookies, Tracking & Data Security
Cookies and tracking technologies
The 20x platform uses cookies and similar tracking technologies to keep your login session active, remember your language preferences, and help us understand how users interact with the platform. Session cookies are automatically deleted when you close your browser. Persistent cookies may be stored for longer to enhance your experience on future visits.
You can manage cookie settings through your browser preferences. However, disabling all cookies may affect certain platform features, including the ability to stay logged in.
Data retention
Account information and transaction records are retained for as long as your account is active and for a defined period following account closure in accordance with legal requirements. Data that is no longer needed will be securely deleted or anonymised.
- Data encryption in transit
- Strict access controls for sensitive data
- Continuous account activity monitoring
- Regular security audits
- Payment data segregation
Information Sharing & User Rights
Third-party sharing
20x does not sell or rent users' personal information to third parties for commercial purposes. Information may be shared only in the following limited circumstances:
- Payment providers — to process MYR transactions via FPX, TNG eWallet, or other supported methods. These providers operate under their own security standards.
- Legal authorities — when required by Malaysian law, court order or a lawful request from an enforcement agency.
- Technical service providers — third parties who assist us in operating the platform, subject to strict confidentiality agreements.
Your rights as a user
As a 20x platform user, you have the following rights regarding your personal data:
- Right to access — you may request a copy of the personal information we hold about you.
- Right to rectification — you may request corrections to any inaccurate or incomplete information via your account settings or by contacting support.
- Right to deletion — you may request deletion of your personal data, subject to any applicable legal record-keeping requirements.
- Right to object — you may object to the processing of your data for specific purposes by contacting our team.
To exercise any of these rights, please contact us via the support email listed below.
Policy Changes & How to Contact Us
Changes to this privacy policy
20x reserves the right to update or modify this privacy policy at any time. Any material changes will be communicated via in-platform notifications or email to registered users. The effective date of the latest version will always be displayed at the top of this page.
Continued use of the platform after any policy changes take effect will be considered acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how your information is handled.
Contact our team
If you have any questions, concerns or wish to exercise your rights regarding personal data, please contact the 20x support team:
Support at 20x.bet
Please include your account name and the details of your request so we can assist you more efficiently. For general questions about the platform, check the FAQ page us.
For a full picture of how the 20x platform works, please also review:
Ready to Start Your 20x Experience?
Your information is protected. The 20x platform is built for Malaysian users who want safe, transparent online entertainment. Register today or log in if you already have an account.