20x Responsible Gaming — Play Safe & Stay Aware
20x believes entertainment is only meaningful when it's done in a healthy, responsible way. This page provides guides, self-control tools, and important information to help every Malaysian user enjoy online gaming in a balanced manner.
20x's Commitment to Responsible Gaming
Online gaming should be a fun form of entertainment — not a source of stress, financial trouble, or negative impacts on your life. 20x takes this responsibility seriously and provides a range of tools to help users stay in control.
We respect every adult user's right to make their own choices. At the same time, we're committed to ensuring that use of this platform does not cause harm to individuals or their families. That's why we provide self-control tools, information on warning signs, and channels to seek help when needed.
Remember: playing for fun is very different from playing out of stress or to chase losses. If you start feeling uncomfortable, use the tools we provide or take a break.
- Play for entertainment, not profit
- Set limits before you start playing
- Never play with money you can't afford to lose
- Regular breaks are important
- Get help if gaming becomes a problem
Recognise the Signs of Risky Behaviour
It's important to recognize early signs before a problem escalates. Here are some warning signs to watch for in yourself or loved ones:
- Playing longer than planned
- Dipping into money meant for essential expenses to play
- Lying to family about gambling activities
- Playing to escape problems or stress
- Feeling restless or irritable when not playing
- Continuing to play despite consecutive losses
- Borrowing money to cover play costs
- Neglecting work, family, or social responsibilities
- Repeatedly trying to stop but being unable to
- Selling belongings to fund gameplay
If you recognise yourself or someone you know in the list above, that's not a sign of weakness — it's a sign that support is needed. Don't hesitate to reach out for help.
Set Time & Budget Limits Before You Play
Play time limits
One of the most effective ways to stay in control is to set a clear time limit before you start playing. Decide how long you want to play — whether that's 30 minutes or an hour — and stick to it. Set a timer on your phone as a reminder.
Avoid playing late at night when your judgment may not be at its sharpest. After a session, give yourself time to do something else before coming back to the platform.
Budget & deposit limits
Before logging in, decide on the maximum amount in MYR you're willing to spend on entertainment over a set period — whether daily, weekly, or monthly. Think of it as a regular entertainment budget, not an investment.
Once your budget runs out, stop playing for that period — regardless of the outcome. Never try to "chase your losses"; it's one of the leading causes of serious gambling problems.
Available Self-Control Tools
20x offers several self-control options to help you manage your platform usage in a healthier way. These tools can be accessed through your account settings or by contacting our support team.
Set a maximum deposit limit for a daily, weekly, or monthly period. Once the limit is reached, the platform will not allow additional deposits until the next period begins. Limits can be lowered at any time, but increases require a waiting period.
If you feel like you need a break from the platform, you can request a temporary cooling-off period of one week, one month, or any other duration of your choosing. During this time, your account cannot be used for playing.
For those needing stricter control, self-exclusion lets you block access to your account for a longer period. This is ideal if you want to temporarily stop using the platform altogether.
To activate any of the above features, contact the 20x support team by email: support at 20x.bet
Child Protection & Getting Professional Help
Protection for minors
The 20x platform is exclusively for individuals aged 18 and above. We take this responsibility seriously and verify age during registration.
If you share a device with younger family members, please ensure:
- Your account is protected with a strong password
- Log out of your account after every session
- Do not save login credentials automatically on shared devices
- Monitor your children's device usage at home
Any attempt by a minor to register an account is a violation of the platform's terms and will result in immediate account closure.
Maintaining a healthy life balance
Healthy online gaming should be a small part of a balanced life—not your whole life. Make sure to allow enough time for family, work, other hobbies, and taking care of your physical and mental health.
If you or someone you know needs help with a gambling problem, don't wait until things get worse. Professional help is available, and most of it is free and confidential.
- Talian Kasih, Ministry of Women, Family and Community Development: 15999
- Hospital Bahagia Ulu Kinta — mental health services
- National Drug & Alcohol Treatment Centre (AADK)
- Registered counsellors through the Lembaga Kaunselor Malaysia
Questions or Need Help?
The 20x team is here to help you manage your platform usage responsibly. Check our FAQ page for more information, or reach out to us directly via our support email.